Shipping

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (this varies depending on manufacturer lead times), we will process the charges and submit the order for shipment.

*Please note that some items are "made to order", and may take many weeks to ship.  You can find out more about your item under the shipping information tab on the purchase page.  

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship as soon as it is made available by the manufacturer.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you have received an order confirmation, but have not received tracking information from us within the time estimated on the product page, please feel free to follow up with us at sales@elegantwaterfeatures.com