All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for shipping charges for the initial delivery as well as the return. Since we offer Free Shipping, you will be required to pay back the actual shipping charges that were incurred by Elegant Water Features for the initial delivery. Refunds will be issued to the credit card used in purchase, minus shipping charges, and manufacturer restocking fees. For more details on restocking fees, please make note of the details listed under the product that you are purchasing.